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Redefning the Client Experience by Focusing on Realtor Code of Ethics
Realtor Code of Ethics states offers must be submitted objectively and as quickly as possible. Transactly does that, and ensures a great client experience.
Madison Clifton
Sep 17, 2018
Gallup polls consistently show the experience most buyers and sellers of real estate have is not a good one. That should come as no surprise. Real estate transactions currently lack efficiency and transparency. Despite evolving from hand-delivery to faxes and now emails, submitting offers and counteroffers it’s still a cumbersome process.
That isn’t me taking shots at an industry from the outside. Before founding Transactly, I was CEO and founder of one of the fastest growing brokerages in the country.
There is a sad truth that most of us in the industry know, but few of us are willing to knowledge. The process of selling or buying a home is often miserable.
There is a certain level of stress when anyone engages in a large financial transaction that is so important to their family’s future. Buying or selling a home should be a far happier and less stressful event than it usually is.
What would you do with an extra 16 hours?
Spend more time on the things that matter most.
REALTOR® Code of Ethics, Standard of Practice 1-6.
One source of unnecessary stress and poor customer experiences are offers and counteroffers. This is despite the industry’s best attempt to minimize the influence of personal opinions and unnecessary delays. Standard of Practice 1-6 of the REALTOR® Code of Ethics states, “REALTORS® shall submit offers and counter-offers objectively and as quickly as possible.”
In a world where customers increasingly demand and expect transparency, real estate transactions remain one of the most confusing, inefficient, and frustrating experiences consumers have. One reason for that is our industry’s consistent struggle to make Standard of Practice 1-6 a reality, rather than a guiding principle.
Transactly was founded to solve that problem. By putting trust and transparency at the center of everything we do, Transactly automates compliance and creates an entirely different and vastly-improved customer experience.
Transactly Delivers Offers to Clients in Real-time.
Many features of Transactly empower REALTORS® when delivering offers and counteroffers. There are two important words in Standard of Practice 1-6. The first is objectively. This is defined by the absence of “personal feelings or opinions in considering or representing facts.” The second is quickly. This simply means fast—or “with as little delay as possible.”
(The quote marks are there because we looked up the definition in the dictionary. As a REALTOR® I know our definitions of “objectively” and “quickly” aren’t the same definitions our customers have—and that’s the problem, in a nutshell.)
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Objectively and quickly are more than just words. They are commitments to our customer—commitments that those of us in this industry frequently fail to meet.
Waiting for an offer or counteroffer can be an excruciating experience. This is made worse when customers receiver offers and counteroffers that come with the opinion of their REALTOR® attached. While those opinions are intended to be in the client’s best interest, the truth is that Standard 1-6 exists for a reason.
Clients will have a better experience when they receive truly objective offers and counteroffers as quickly as possible.
Even with the best of intentions, that won’t happen by delivering offers and counteroffers the old fashioned way – via email. Standard of Practice 1-6 will become a reality. And customers will start to have the experience they expect, when agents have access to a platform built on a foundation of trust and transparency.
Transactly is that platform. We look forward to working with agents ready to deliver the next level of customer experience to their clients.